Our services
We support you from the beginning
We are there for you with our various services and help you to master the challenges of your processes. Because implementing efficient and sustainable business solutions requires more than just implementing the software.
Project Management
Implementing efficient and sustainable business solutions requires more than just implementing the software.
With our industry and process know-how from over 40 years, we offer you concrete solution proposals for efficient and flexible process control during the project implementation. Your process requirements and workflows are recorded and transferred into a custom-fit software solution for your company with our prefabricated solution kit GUS-OS ERP.
When implementing our software solutions, we focus on your individual requirements and business conditions. To this end, we offer several tried-and-tested approaches to project implementation:
With our procedure according to the agile V-model, the high quality standards are maintained; at the same time, we are very flexible due to the implementation in partial steps (so-called sprints).
V-model - classic or agile
The project procedure according to the V-model is used wherever special requirements are made with regard to verification obligations; for example, as stipulated by GAMP5 for pharmaceutical companies. The requirements described in the specifications by the customer or selection consultant are analyzed in joint workshops and converted into a target concept/ specification. This is the basis for realization. A process-accompanying risk analysis defines the necessary scope and depth for quality assurance. As an extension to the phase-oriented approach, GUS has effectively combined agile elements with the classic V-model.
Agile Project Implementation Methodology
An agile approach is suitable for companies that would like to be actively involved in the implementation and also receive quick and "tangible" feedback on their requirements. In this process, product functionality is delivered on a regular basis (based on SCRUM) and evaluated in a joint review. This approach proves its worth wherever new, future-oriented business processes are planned and implemented that cannot yet be described 100% in advance.
QuickStart
For the fast and standard-oriented introduction at generally smaller medium-sized companies, we proceed according to the QuickStart method, which is aimed in particular at conserving resources at our customers. The first step is a brief on-site survey of the processes and logistical structure. The ERP system is then installed and configured. After a joint test, familiarization with the software takes place.
Which approach is suitable for your company depends on which entrepreneurial and organizational requirements have to be taken into account. Feel free to contact us via our contact form!
Customer advisory service
Solution expertise from over 40 years of ERP project experience in the process industry and contract logistics. A wealth of knowledge that is available to you during project implementation.
Benefit from our ERP project experience of over 40 years. In addition to our process-oriented solution GUS-OS ERP, we support you as an industry expert with consulting and services. Dialog-oriented. In partnership. Sustainable.
Fixed teams
Each customer has a regionally assigned team for customer support, consisting of consultants, developers, service staff and a fixed main contact person. This creates the basis for comprehensive customer support as well as for a continuous customer dialog and flow of information on product innovations, changes in legislation, etc.
Clever minds for intelligent solutions
Our consultants have in-depth industry and specialist knowledge and, in some cases, many years of management experience in your industry. Our aim is to develop and implement sustainable solutions and improvements for your company.
At the same time, we are happy to relieve your IT department and provide assistance with our IT/infrastructure consulting to ensure high performance, scalability and stability in ongoing operations at all times.
Use and further develop existing solution approaches
An essential basis of our consulting approach is the permanent screening of current and future challenges in our customers' industries. These findings and the experience gained from a large number of projects are incorporated into our industry-specific best practice models.
These best practice models include examples of event-supported process chains for a wide variety of corporate functions as well as industry-specific demo systems based on GUS-OS ERP including fully integrated business intelligence.
As part of our consulting services, we use these best practice models to show you concrete starting points for optimizing and improving the flow of goods, values and information.
Quick to the point
In order to quickly find potentials, we offer a variety of modular short analyses along the value chain. We analyze quickly and comprehensively. You determine the entry point into a specific topic area. In any case, we provide you with clear recommendations for action, which we support you in implementing.
Customer service
Aligned with your individual needs, we offer high-quality services that help support you throughout and move your business forward.
The live start has been achieved and the operational use of your business solution begins. Now, secure, high-performance operation and rapid resolution of any problems that arise are crucial. Our service staff will support you with high-quality services - tailored to your individual requirements.
From a single source and tailored to your needs
We offer a wide range of customer services: from product support and services such as monitoring and user training to customized service concepts such as 24 hours a day, 7 days a week.
Holistic quality promise
However, our quality promise is not only focused on our products. It also explicitly includes communication and service quality. To achieve this, our employees are committed to excellent service and customer orientation. This value system is rounded off by sound specialist knowledge and extensive industry experience, which our specialists bring to the partnership-based cooperation with you. Our customer service procedures are aligned with ITIL processes and ISO 9000 certified.
We support you comprehensively
Our in-house specialists will advise you and also help you to optimize and further develop existing business processes and to follow up on regulations. With the aim of keeping you ahead of the competition.